Implementation
We’ve been called “the consultant’s consultant.”
We have extensive experience in complex multi-site and multi-vendor integrations and product expertise in all major voice and data hardware and software . . . we’ve advised product designers at major manufacturers . . .and we perform integration testing in our own product test lab.
Equally important, however, is that we combine this technical knowledge with a strategic approach that puts technical implementation in the context of broader business goals. We specialize in stabilizing environments and solving difficult systems problems:
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Implement new voice and data networks.
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Design, develop and implement enterprise and government contact centers, including non-technical services such as call scripting, metrics and training.
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Orchestrate voice and data network relocations.
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Provide rapid-response assessment and stabilization.
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Design, architect and implement solutions for long-term stability and resilience.
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Design and implement disaster recovery.
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Develop detailed drawings and documentation of current systems.
For examples of our implementation and stabilization projects, see our implementation and contact center case studies.
