News and Press

InTech was chosen by a leading provider of travel insurance services to develop a long-term, cost-effective strategic global telecommunications solution. As a global travel service provider, the client’s contact centers are open 24x7x365, handling over 40 million calls annually across the Western hemisphere. The project includes using in-country InTech team members to perform a detailed assessment of current telecomm applications, infrastructure and support; developing a cost-optimization strategy; reviewing all available market solutions; and recommending a solution that aligns with business and financial requirements. InTech’s strategic technology design will enable business process changes to enhance the client’s service offerings and improve ROI for multiple applications, including inbound/outbound connectivity, wireless, conferencing, voice and data infrastructure, and contact center hardware, applications and call flows. InTech was selected for its extensive experience across a wide range of environments and manufacturers, as well as its track record of saving clients in excess of $7 million annually on similar optimization projects.

 

A major Southwestern city has selected InTech to manage the replacement of its existing IVR system. Located in the nation’s fourth largest region, the city serves approximately 250,000 residents and handles over 300,000 calls per year. InTech will work with the city to define and document business requirements and provide project planning, systems design, vendor selection, migration planning, and implementation of the new system. InTech was selected for its 20+ years experience in designing, enhancing and stabilizing communications systems and contact centers for municipal governments and other large enterprises. “This progressive and growing city has been at the forefront of using contact centers to improve government service to its citizens,” said Ernie Holling, InTech president. “We’re pleased to have been selected to help take the city to new levels of service and productivity.”