For every engagement, InTech provides a Central Coordinator (single point of contact), which increases dispatch success rate to 98.9%.
InTech receives client call and defines scopes and needs, and dispatches appropriate resource.
A qualified engineer from InTech’s global partner network is engaged within 72 hours from time of request, guaranteed (we’re even faster 95% of the time).
Continuous monitoring and collaborative support by the Central Coordinator directs all relevant parties.
During the dispatch, the Central Coordinator provides 2nd and 3rd level technical support, or any other support needed for a successful outcome.
The Central Coordinator also acts as a global conference bridge, helping the customer, teams, and engineers communicate and exchange information.