Delivered IT infrastructure in under a week to a customer in Puerto Rico after the hurricane — when it mattered most
Client
Multinational telecommunications company
Situation
Following the devastation in Puerto Rico caused by Hurricane Maria, a pharmaceutical company with a local manufacturing facility quickly put up a temporary building to make much-needed medications for island residents — but they’d lost all IT infrastructure. They needed quick support, but their usual provider was quoting 6+ weeks to get the IT parts needed to get the infrastructure back up and running.
Solution
Leveraging its connections with equipment distributors globally and applying its well-known can-do attitude, InTech was able to source and procure the necessary replacement equipment and manage customs to get the equipment onsite within 5 days. The local InTech team made all needed installations and brought the IT infrastructure back online in under a week.
Results
InTech’s quick response delivered for a client’s key customer when they needed it most, helping to ensure that the people of Puerto Rico had prompt access to the medications they needed.
About Intech
InTech is an independent global communications consultancy offering high-value managed services enhanced by 25 years of consulting expertise. InTech’s Managed Services for Voice and Data are distinguished by high-touch customer service, worldwide resources, continuous process improvement, and consistent client communications. Our Consulting Services align communications with business strategy and processes by designing innovative technical solutions that make people, products and technology work better.
For more information, visit www.intech-group.com or call +1.610.524.8400