Procured, installed and programmed voice infrastructure in Latin America — and trained 500 users in the local language
Client
Global IT services organization
Situation
A customer needed end-to-end voice infrastructure procured, installed and programmed for 500 end users in Panama and Colombia — and they needed it done quickly.
Solution
With skilled technical, bilingual affiliates in Latin American, InTech coordinated between the client and customer’s in-country people. By sourcing the majority of the requisite equipment in-country, InTech avoided customs delays and quickly procured the equipment. Then, with hardware in hand, the InTech team installed and programmed the network, gateway, phones, and wireless access. InTech also delivered training to the customer’s 500 users in their local language.
Results
The customers operations in Panama and Colombia were up and running in 4 weeks, thanks to InTech’s skilled and savvy in-country affiliates. The client was able to deliver what the customer needed quickly and smoothly, retaining a highly satisfied customer.
About Intech
InTech is an independent global communications consultancy offering high-value managed services enhanced by 25 years of consulting expertise. InTech’s Managed Services for Voice and Data are distinguished by high-touch customer service, worldwide resources, continuous process improvement, and consistent client communications. Our Consulting Services align communications with business strategy and processes by designing innovative technical solutions that make people, products and technology work better.
For more information, visit www.intech-group.com or call +1.610.524.8400