1
For every engagement, InTech provides a Central Coordinator (single point of contact), which increases dispatch success rate to 98.9%.
2
InTech receives client call and defines scopes and needs, and dispatches appropriate resource.
3
A qualified engineer from InTech’s global partner network is engaged within 72 hours from time of request, guaranteed (we’re even faster 95% of the time).
4
Continuous monitoring and collaborative support by the Central Coordinator directs all relevant parties.
5
During the dispatch, the Central Coordinator provides 2nd and 3rd level technical support, or any other support needed for a successful outcome.
6
The Central Coordinator also acts as a global conference bridge, helping the customer, teams, and engineers communicate and exchange information.